Comments on: 3 Ways To Request Customer Feedback And Online Reviews By Email https://gatherup.com/blog/3-ways-request-customer-feedback-online-reviews-email/ Feedback, reviews & customer experience Tue, 06 Nov 2018 06:37:20 +0000 hourly 1 By: Florian https://gatherup.com/blog/3-ways-request-customer-feedback-online-reviews-email/#comment-406 Tue, 06 Nov 2018 06:37:20 +0000 https://www.getfivestars.com/?p=4657#comment-406 Get warning that incase your consideration states insufficient money actually before you obvious the extra you will haven’t any chance to refill
it promptly ahead of the expiration of your energy restriction.

]]> By: Hani https://gatherup.com/blog/3-ways-request-customer-feedback-online-reviews-email/#comment-405 Sat, 20 May 2017 12:51:05 +0000 https://www.getfivestars.com/?p=4657#comment-405 Thanks Aaron. It’s important to have a strategy for requesting reviews from customers. In addition to regular reviews on Facebook and Google, I like the other options you provide to get feedback and capture and track customer sentiment. Having worked in the marketing research industry I can appreciate the value in presenting a survey to customers instead, or in addition to, review.

]]> By: ivor https://gatherup.com/blog/3-ways-request-customer-feedback-online-reviews-email/#comment-404 Tue, 11 Apr 2017 16:04:04 +0000 https://www.getfivestars.com/?p=4657#comment-404 I notice in option 3 Yelp was not included. Was this because of their “do not ask for reviews” policy?https://www.yelp-support.com/article/Don-t-Ask-for-Reviews?l=en_US

]]> By: Aaron Weiche https://gatherup.com/blog/3-ways-request-customer-feedback-online-reviews-email/#comment-403 Wed, 24 Aug 2016 01:15:02 +0000 https://www.getfivestars.com/?p=4657#comment-403 Hi Paul- thanks for the comment and suggestion. This isn’t possible based on the technology an email client (like Outlook) uses. It’s unable to “store” data so having a comment box in an email isn’t possible. The “Ratings Only” version uses tracking of what number is clicked to log that score, so the action can be tracked. Hope that makes sense and if email client abilities evolve in the future we will consider this. Thanks!

]]> By: Paul Sherland https://gatherup.com/blog/3-ways-request-customer-feedback-online-reviews-email/#comment-402 Tue, 16 Aug 2016 18:30:25 +0000 https://www.getfivestars.com/?p=4657#comment-402 Hey Aaron, this is an excellent article! You do a great job of explaining the options and you make the important point that the feedback you collect from option three is not NPS.

It would be nice if there were an option 4 that placed the NPS rating scale and the comment box in the initial email. The clickable Give Feedback link would be replaced with the NPS question and comments.

I suggest this because people are weary and wary of surveys. I always modify the default email to assure customers that the survey is only one question and will take less than 2 minutes to complete. Customers might be more likely to start the survey if they see how brief it is in the first email. I suspect that some people may think, “how much time will this take” and not click the Give Feedback link. Maybe the Give Feedback link would be better used for the new longer survey option.

Thanks again!

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